ManageEngine Empowers IT Help Desks with Active Directory Management

ManageEngine announced integration support for ServiceNow, ServiceDesk Plus, and Oracle and MS SQL databases within ADManager Plus, its Active Directory (AD) management and reporting solution. These services will allow to easily carried out the AD user management tasks for various technicians using ServiceNow, ServiceDesk Plus, and  HR applications.

ADManager Plus integration in the ManageEngine will help the IT professionals to manage all Active Directory aspects including AD users. While the IT team busy with tools like ServiceDeskPlus and ServiceNow, the ADManager Plus manages and reports on Active Directory, Exchange, Office 365 and more. It helps in centralizing the control when dealing with IT issues.

Active Directory and IT service Management both run side by side to get better results and provided an efficient environment to execute the various critical task.

Centralized AD Management

Technicians can now view requests and perform their required AD tasks directly in ServiceNow or ServiceDesk Plus. ADManager Plus’ integration with these help desks includes:

360° user provisioning

Use smart templates to simultaneously create users in Active Directory, Exchange, Office 365, G Suite and Skype for Business.

Password management

Reset end users’ passwords from the help desk.

User account control

Unlock locked-out AD users and enable or disable user accounts as needed.

This integration also enables end users to create requests for any of the available AD management activities through the service catalog. User onboarding has also been simplified, with options for scheduling automatic AD user creation whenever data is added to HR databases (only for Oracle and MS SQL).

Pricing and Availability

Implement the ADManager Plus-ServiceNow integration with the new plug and play add-on available for download from the ServiceNow app store.

Pricing for ADManager Plus starts at $495. A free, fully functional, 30-day trial version is available at the ManageEngine’s website.  The ADManager Plus iOS and the Android apps.