Haptik first automated voice ordering bots for KFC via ALexa

- Advertisment -

To introduce the AI (artificial intelligence) to food-based retail enterprises, the Haptik has developed and introduced Voice ordering bots for KFC India using Amazon’s virtual assistant Alexa. This means with a help of Alexa the consumers can order their favourite chicken meal over the call.

KFC and Haptik together developed this bot for India to accelerate the food ordering process but in the conversational format. This new KFC Skill developed for Alexa helps in making order right from listing menu options, placing the order, updating on offers, to even amusing users with a chicken joke. The users just need to say  “Alexa, launch/Start KFC” to place the order.

Haptik launches automated voice ordering bots for KFC

Although the KFC has numerous outlets in 135 countries, India’s outlets are the first to receive the bot-based order placement service on any virtual assistant.

The Haptik developed Bot not only place an order by finding out the nearest KFC store but also notify about the food item availability in these restaurants in real time.

Besides the food ordering and near KFC store searching, the Bot can also crack jokes around chicken along with giving info about the founder of KFC. Simultaneously, the bot has been trained basis existing knowledge on buyer behaviour and customer preferences.

Haptik worked closely with the tech team at KFC India to ensure the backend systems and APIs are designed in a way to support a voice-first platform. The entire user journey was designed keeping voice as the native input.

Post Alexa, KFC also plans to enable voice ordering from within its own mobile app and website. The multi-channel experience offered by the Alexa Skill makes KFC India the first QSR brand to offer such a 360-degree engagement experience to customers.

 

Rajkumar Mauryahttps://www.how2shout.com
Rajkumar Maurya is the H2S Media tech expert. He’s always been passionate about technology and has been writing on the subject since 2014. He has extensive knowledge of all kinds of technology, from consumer-tech to enterprise solutions. You can contact the author at-- raj@how2shout.com

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Latest Posts

MagTapp app – Improve your vocabulary on Android while browsing web

Improve your English vocabulary and word meanings right on the web browser while ready different articles using...

Best 5 Free Apps to Create Bootable USB drives in 2020

Do you need to install an operating system in your Computer? Then quickly grab a CD or DVD and...

5 Best Free + Paid URL shortening services for Beginners

More or less most of us have heard about short links, which can be used to put off long,...

Top 8 apps that you should download on Amazon Fire TV Stick (India)

The Amazon Fire TV Stick is one of the finest streaming devices available in the market and is also...
- Advertisement -

Corsair iCUE 220T RGB Airflow Mid Tower Smart Case Review

Corsair is one of the prominent name in the computer peripheral industry and especially for RGB...

TEAMGROUP T-FORCE Releases Mirror Design XTREEM ARGB RAM

In Taipei, a gaming brand TEAMGROUP has announced its mirror design T-FORCE XTREEM ARGB Gaming Memory modules to add...
- Advertisement -

You might also likeRELATED
Recommended to you