EverestIMS Technologies Pvt Ltd (EverestIMS), an Indian software product company recently received an upgraded ITIL compatible certification from Pink Elephant for Infraon Desk V2.5.
EverestIMS is delighted to announce that Infraon Desk V2.5 has successfully passed the criteria for PinkVERIFY Toolsets, demonstrating 100% of the required functionality and documentation sets for 13 Pink-defined ITIL processes. Prior to this, the product had been certified for 7 processes. Since then, EverestIMS had put in consummate efforts towards thrusting the product for a high level of 11 process certifications. Pink Elephant is the world’s leading IT Service Management education and consulting provider.
The Pink Elephant certification is held in the highest regards amongst the entire technology community and is recognized as a beacon of quality and trust. They assessed the Infraon DeskV2.5 tool and confirmed its compatibility in the following ITIL 2011 processes.
- Asset Management
- Availability Management
- Change Management
- Event Management
- Incident Management
- Knowledge Management
- Problem Management
- Request Fulfillment
- Release & Deployment Management
- Service Asset & Configuration Management
- Service Catalog Management
- Service Level Management
- Service Portfolio Management
PinkVERIFY is a service that evaluates IT service management (ITSM) toolsets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process, meeting 100 per cent of the general, core and integration suitability requirements.
Infraon Desk V2.5 allows customers to have an added advantage in hassle-free installation and integration of any existing tool. It enables users to streamline ticket collection and assign it to respective technicians manually or automatically. In case of incidents, it directly notifies the desired staff/technician through emails and mobile texts. With its unified and centralized platform, Infraon Desk V2.5 helps organizations in delivering seamless customer support.