ManageEngine has announced a new approach to its Cloud-based Service Desk software which brings a unified enterprise service management update. With this update to one of its flagship cloud ITSM product, ServiceDesk Plus can now launch and manage multiple service desk instances on the go. This update will help to streamline business functions for non-IT departments, including HR, facilities, and finance. Available immediately, the ServiceDesk Plus cloud version comes loaded with built-in templates unique to various business processes.
Within any organization, employees consume services provided by various departments on a daily basis. While each department offers unique services, the processes and workflows associated with those services follow a pattern similar to that of IT service management. However, organizations often implement ITSM workflows only within their IT department, seldom leveraging these ITSM best practices to manage service delivery across other departments.
As an enterprise service desk, ServiceDesk Plus helps organizations instantly deploy ITSM solutions for their supporting business units by providing:
- Rapid deployment: Create, deploy and roll-out a service desk instance in less than 60 secs.
- Single enterprise directory: Maintain users, service desks, authentications and associations in one place.
- Unique service desk instances: Create separate service desk instances for each business function and facilitate organized service delivery using code-free customizations.
- Service automation: Implement ITSM workflows to efficiently manage all aspects of the business service lifecycle.
- Built-in catalog and templates: Accelerate service management adoption across departments by using prebuilt templates and service catalogs unique to each business unit.
- Centralized request portal: Showcase all the services that end users require using a single portal based on each individual’s access permissions.
Pricing and Availability
The ServiceDesk Plus cloud version is available immediately A free, fully functional, 30-day evaluation edition is also available at www.manageengine.com/products/service-desk/download.html. Pricing information is available at www.manageengine.com/products/service-desk/pricing.html.
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